{"id":1127,"date":"2014-02-03T10:07:08","date_gmt":"2014-02-03T15:07:08","guid":{"rendered":"http:\/\/www.xtl.com\/?p=1127"},"modified":"2020-08-31T20:07:13","modified_gmt":"2020-08-31T20:07:13","slug":"top-10-mis-communications-shippers-carriers-impact-service","status":"publish","type":"post","link":"https:\/\/www.xtl.com\/portal\/top-10-mis-communications-shippers-carriers-impact-service\/","title":{"rendered":"Top 10 Miscommunications Between Shippers and Carriers that Impact Service"},"content":{"rendered":"

Over many years in the transportation industry I\u2019ve come to recognize that the biggest issue to impact service in terms of cost and\/or on-time pickup and delivery is miscommunication between the carrier and the shipper.\u00a0 Here\u2019s my top 10 list of common miscommunications that impact service.<\/p>\n

1.\u00a0\u00a0\u00a0\u00a0 \u00a0Freight Weight and Size<\/h2>\n

Accurate freight weight and size is critical for both Truckload and LTL carriers to make sure that the freight both fits on the truck and doesn\u2019t put the trailer over weight, or out of balance.\u00a0 Planning a load, particularly for LTL is an arduous task.\u00a0 Inaccuracies in the weight can make an entire shipment plan no longer work.\u00a0 One miscommunication about freight weight\/size could potentially impact several customers.<\/p>\n

2.\u00a0\u00a0\u00a0\u00a0 \u00a0Wrong Address<\/h2>\n

Either the wrong address or a change of address can adversely affect a shipment.\u00a0 Sometimes the mailing address of shipping point is communicated to the carrier when the warehouse could be located blocks away.\u00a0\u00a0 The second type of wrong address miscommunication is where a regular shipper moves and neglects to tell the carrier or their suppliers.\u00a0 Sending the carrier to an old address not only results in extra charges for all involved, but may impact the delivery if the driver runs out of hours driving to the new address.<\/p>\n

3.\u00a0\u00a0\u00a0\u00a0 \u00a0HAZMAT Freight<\/h2>\n

The miscommunications that can happen with a HAZMAT shipment could almost be their own top 10 list!\u00a0 It\u2019s critical to get the right HAZMAT information to the carrier prior to pick up.\u00a0 The driver must be HAZMAT trained in order to pick up the shipment.\u00a0 The carrier has to specifically make sure a HAZMAT driver is assigned to the shipment.\u00a0 If the shipment is LTL, it cannot be mixed with certain other classes of HAZMAT or commodities.\u00a0 That\u2019s why it\u2019s important to know the class before pick up.<\/p>\n

4.\u00a0\u00a0\u00a0\u00a0 \u00a0Temperature Requirements<\/h2>\n

Temperature requirements are another area of great miscommunication.\u00a0 \u201cheated\u201d, \u201cprotect from freeze\u201d, \u201ckeep above 10 degrees C\u201d and \u201cmust maintain between 10 and 15 degrees C\u201d mean completely different things to a carrier.\u00a0 Different equipment may be used in each case and it also impacts what other LTL can ship with a particular product.\u00a0 Make sure you let your temperature controlled carrier<\/a> know the exact temperature requirements so they can plan your pick up.<\/p>\n

5.\u00a0\u00a0\u00a0\u00a0 \u00a0Value<\/h2>\n

In many cases few shippers even consider shipment value when tendering a shipment to a carrier.\u00a0 However, if your shipment is valued at over $2.00 per pound, a carrier may think twice about wanting to take the shipment.\u00a0 There is great risk for a carrier transporting high value goods.\u00a0 If you have high value freight, this should be communicated in advance to a carrier.<\/p>\n

6.\u00a0\u00a0\u00a0\u00a0 \u00a0Dock Facilities and Pick-up\/Delivery<\/h2>\n

Carriers generally expect to have a dock facility at truck height to load and unload the freight.\u00a0 If your pick up or delivery doesn\u2019t have a dock, the carrier needs to know.\u00a0 Your shipment may have to be re-delivered on a flat-bed, or straight truck with a power tailgate.<\/p>\n

7.\u00a0\u00a0\u00a0\u00a0 \u00a0Loading\/Unloading Practises<\/h2>\n

If your facility practices live load vs. drop trailers, the carrier needs to know in advance.\u00a0 In many cases it may not be possible to spot an empty trailer on short notice.\u00a0 Loading time is also another key factor that should be communicated to the carrier in advance.\u00a0 A long loading\/waiting to be loaded time may eat up the hours a driver has left to drive and result in your freight being delayed by a day while the driver is legally off duty.<\/p>\n

8.\u00a0\u00a0\u00a0\u00a0 \u00a0Transit Time.<\/h2>\n

Required transit time is an important piece of information for the carrier.\u00a0 It could impact whether they send a driver at the beginning of his shift vs. end of his shift.\u00a0 The carrier may have to dispatch a team of drivers to meet the delivery requirement.\u00a0 In some cases, the required transit time may not even be possible while adhering to the speed limit and hours of service regulations.<\/p>\n

9.\u00a0\u00a0\u00a0\u00a0 Customs Information<\/h2>\n

Having the customs paperwork filled out correctly, the name of the customs broker, who the clearing customer is for clearance purposes, and the border crossing point is critical to prevent shipment delay for shipments crossing the border.<\/p>\n

10.\u00a0\u00a0 \u00a0Appointments vs. First-Come-First-Served<\/h2>\n

The carrier may not be aware they need to book an appointment, or have the hours to wait in line to get loaded.\u00a0 Letting the carrier know in advance allows them to plan accordingly.<\/p>\n","protected":false},"excerpt":{"rendered":"

Over many years in the transportation industry I\u2019ve come to recognize that the biggest issue to impact service in terms of cost and\/or on-time pickup and delivery is miscommunication between the carrier and the shipper.\u00a0 Here\u2019s my top 10 list of common miscommunications that impact service. 1.\u00a0\u00a0\u00a0\u00a0 \u00a0Freight Weight and Size Accurate freight weight and size is critical for both Truckload and LTL carriers to make sure that the freight both fits on the truck and doesn\u2019t put the trailer … <\/p>\n

Continue reading “Top 10 Miscommunications Between Shippers and Carriers that Impact Service”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":1128,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-1127","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english-versions"],"acf":[],"yoast_head":"\nTop 10 Miscommunications Between Shippers and Carriers that Impact Service - XTL Transport Inc.<\/title>\n<meta name=\"description\" content=\"Improve your service levels by learning the top 10 miscommunications between shippers and carriers. 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