Junior Customer Logistics Planner

Job Type:
Position Details:

XTL Transport Inc. is looking for a Customer Logistic Planner at our Etobicoke-Terminal location to become part of an excellent team. This is a great opportunity for an individual who is self-motivated, has strong analytical and computer skills, strong attention to detail and is enthusiastic to work in a customer-centric environment. This position coordinates all processes and functions of load planning and freight movement for LTL/TL/Intermodal.

  1. Customer Relations:
  • Responsible for complete order management from initial booking, throughout transit, and until freight has successfully delivered.
  • Interacts and communicates with internal and external carriers on front-line issues to ensure the best possible customer service is provided timely.
  • Provide feedback on Sales and CS on areas of opportunity or concern
  • Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily.
  • Resolves customer complaints by investigation problems, developing solutions, preparing reports and making recommendations to management.
  1. Carrier Relations:
  • Prospect and cultivate new carrier leads to establish transportation capacity.
  • Grow and develop our carrier base with partners that meet or exceed our criteria and compliance standards.
  • Build sustainable relationships of trust through open and interactive communication.
  • Monitor, measure and provide feedback on carrier overall performance.
  • Effectively negotiate with logistics service carries on a transactional basis by following the Carrier Rate Matrix previous order guidelines.
  1. Corporate Responsibilities:
  • Demonstrate all the above responsibilities in alignment with our corporate strategic objectives, procedures and policies.
  • Demonstrate all the above responsibilities in alignment with our corporate values and guiding principles.
  1. Measurement Responsibilities:
  • Ensure data integrity while complying, tracking, managing and completing the orders.
  • Ensure quality of all services and verifying accuracy of data prior to completing the orders.
  1. Other Responsibilities:
  • Contribute to team effort by accomplishing related results as needed.
Qualification / Skills:
  • Strong analytical skills, ability to work independently and effectively prioritize multiple priorities is critical to success
  • Bilingual – French/English preferred
  • Excellent communication and problem solving skills
  • Previous experience in transportation or related fields beneficial
  • A good knowledge of North American geography beneficial
  • Strong sense of time organization and urgency
  • Post-Secondary degree preferred, Logistics/Transportation or a related discipline ideal
  • Strong computer skills (MS office)
  • Ability to work well under pressure and provide follow-up with strong attention to details.
  • Ability to work in a team atmosphere with minimal supervision
XTL Offers:
  • Benefit from group insurance paid 100% by the employer after the probationary period;
  • Have a competitive salary
  • Have a schedule that allows for a work-life balance
  • Identify yourself with an “Open Doors” type of corporate culture
Etobicoke, Toronto
Start Date:
Le plus tôt possible.
Please Contact:
  • Ankita Chhabra, HR Advisor
  • 800.665.9318 ext. 4496 | 416.742.2345 ext. 4496
  • Email: ankita.chhabra@xtl.com