Customer Account Coordinator

Job Type:
Position Details:

XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Service Representative to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!

The ideal candidate stands out for the quality of his customer service, his ability to solve problems and his sense of initiative.

Work Environment

  • Be sensitive to the importance of Occupational Health and Safety.
  • Have a positive and determined attitude;
  • Team oriented;

Work Schedule : Mon-Fri, 8:00 AM to 5:00 PM

XTL is an equal opportunity employer who embraces diversity in the workplace. Each nomination is deemed equivalent, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Aboriginal person or a person with a disability. The masculine is used only for the purpose of lightening the text. We invite all interested persons to apply but only candidates selected for an interview will be contacted.



Responsibilities / Tasks:

  • Data entry for transaction creation (receiving/shipping);
  • Create and modify customer account data;
  • Maintain a positive relationship with customers;
  • Update customer profiles and track accounts;
  • Run reports as required;
  • Communicate customer requests to operations;
  • Follow up with customers on a regular basis;
  • Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped);
  • Validate that all transactions are correct and complete;
  • Verify that transactions and services are correctly entered into the system and invoiced;
  • Other related tasks
Qualification / Skills:

Key skills:

  • Knowledge and mastery of WMS systems (AS400 an asset);
  • Good communication and explanation skills;
  • CTPAT sensitive position – subject to a criminal record search;
  • Experience in a distribution center environment (asset);
  • Experience in a similar position.
  • Bilingual (oral and written) preferred;
  • Excellent customer service skills;


  • Sense of initiative and autonomy;
  • Ability to communicate with various stakeholders;
  • Ability to determine the management of priorities;
  • Ability to work under pressure and handle several files simultaneously
  • simultaneously;
  • Ability to be flexible to adapt to changing work priorities.


XTL Offers:
  • Have a competitive salary
  • Benefit from group insurance paid 100% by the employer after the probationary period;
  • RRSP Program offered – match up to 3%
  • Identify yourself with a corporate culture such as “Open Doors”
  • Work in a beautiful working environment
Etobicoke - Ontario
Start Date:
Please Contact:

Purnima Wahi

Talent Acquisition Supervisor

416-742-2345 ext. 9054