XTL Transport Inc. is currently looking for a City Dispatcher on a permanent full time position for our Etobicoke Terminal.
The City Dispatcher is responsible planning loads and for troubleshooting. The Dispatcher is responding to operational daily issues that carry over from or arise outside the regular hours of operation. This includes maintaining communication and data integrity throughout in order to prevent systemic service failures.
As a City Dispatcher you will ensure the day to day commitments to our customers are executed as promised. Your creative ability to find solutions and develop relationships will play a key role in achieving customer loyalty and profitable business growth. The ideal candidate will be someone who is customer focused, detailed oriented and strives to ensure customer commitments are delivered
Sunday: 6:00am – 6:00pm
Monday: 6:00am – 6:00pm
Tuesday: 6:00am – 6:00pm
Wednesday: 6:00am – 2:00pm
Plan the city, local cartage and overflow local loads
Manage in cooperation with claims department the return goods from customer.
Manage productivity live-using AS400 tools and maintain dispatch status
100% respect of trailer pool integrity (numbers & type of equipment)
100 % service pickup and delivery
Manage relays & trade in order to minimize/reduce cartage cost.
Supply garage with trailers.
Plan starting time of the drivers to reflect XTL needs
Trade loads to minimize cartage
Manage city drivers overtime
Qualification / Skills:
Must have 2-3 years of experience
Transportation industry knowledge and experience an asset
Must have strong geographical knowledge
Knowledge of (AS/400, Excel and Lotus notes) an asset
Candidate must possess exceptional interpersonal and communication skills
Strong attention to detail and a high degree of accuracy
Ability to evaluate data and options for action and to reach sound conclusions
Must be team player with strong commitment to quality and customer service
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Able to work well under pressure
Very organized, with excellent multi-tasking and problem solving skills
Excellent customer service/communication skills
Communicate the daily plan with the drivers
Strong work ethic and positive team attitude
Enter and manage the customer orders
Opportunity to join an established company, innovative and in full expansion
A competitive salary
Company benefits paid at 100% after 3 months
Highly challenging responsibilities
Dynamic team and work environment
Professional and friendly environment
Dynamic leadership, training and professional development opportunities