City Dispatcher

Job Type:
Position Details:

XTL Transport Inc. is currently looking for a City Dispatcher on a permanent full time position for our Etobicoke Terminal.

The City Dispatcher is responsible planning loads and for troubleshooting. The Dispatcher is responding to operational daily issues that carry over from or arise outside the regular hours of operation. This includes maintaining communication and data integrity throughout in order to prevent systemic service failures.

As a City Dispatcher you will ensure the day to day commitments to our customers are executed as promised. Your creative ability to find solutions and develop relationships will play a key role in achieving customer loyalty and profitable business growth. The ideal candidate will be someone who is customer focused, detailed oriented and strives to ensure customer commitments are delivered

Shift Timing:

  • Sunday: 6:00am – 6:00pm
  • Monday:  6:00am – 6:00pm
  • Tuesday: 6:00am – 6:00pm
  • Wednesday: 6:00am – 2:00pm
  • Plan the city, local cartage and overflow local loads
  • Manage in cooperation with claims department the return goods from customer.
  • Manage productivity live-using AS400 tools and maintain dispatch status
  • 100% respect of trailer pool integrity (numbers & type of equipment)
  • 100 % service pickup and delivery
  • Manage relays & trade in order to minimize/reduce cartage cost.
  • Supply garage with trailers.
  • Cost management:
  • Plan starting time of the drivers to reflect XTL needs
  • Trade loads to minimize cartage
  • Manage city drivers overtime
Qualification / Skills:
  • Must have 2-3 years of experience
  • Transportation industry knowledge and experience an asset
  • Must have strong geographical knowledge
  • Knowledge of (AS/400, Excel and Lotus notes) an asset
  • Candidate must possess exceptional interpersonal and communication skills
  • Strong attention to detail and a high degree of accuracy
  • Ability to evaluate data and options for action and to reach sound conclusions
  • Must be team player with strong commitment to quality and customer service
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Able to work well under pressure
  • Very organized, with excellent multi-tasking and problem solving skills
  • Excellent customer service/communication skills
  • Communicate the daily plan with the drivers
  • Strong work ethic and positive team attitude
  • Enter and manage the customer orders
XTL Offers:
  • Opportunity to join an established company, innovative and in full expansion
  • A competitive salary
  • Company benefits paid at 100% after 3 months
  • Highly challenging responsibilities
  • Dynamic team and work environment
  • Professional and friendly environment
  • Dynamic leadership, training and professional development opportunities
  • On-site free parking
75 Rexdale Blvd, Etobicoke, ON M9W 1P1
Start Date:
As soon as possible.
Please Contact:

Gohar Bangash – Sr. Human Resources Advisor

Cell: 647-463-0470 / Direct: 1-800-665-9318 Ext 4496